tenure

Product

Everything Tenure does, in the order customers meet it.

Before the cancel click, at it, and after: one plan you approve.
Draft my planHow it works
  1. Tenure: the whole line
  2. Trial endingan email 3 days before
  3. Milestonea milestone email if missed
  4. Going quietat most 2 check-ins
  5. Limit reachedan upgrade offer in your app
  6. Cancel clicklisten, one offer at mostMost retention tools start here
  7. Renewal paidthe save is counted
  8. Win-backemails on day 2, 21 and 45 after leaving

Your plan first, then every part in the order customers meet it

Draft my planReads your site and billing, drafts a plan you approve.Re-engage inactive customersChecks in before fading use turns into a cancellation.Cancellation flowsListens first, offers at most once. Cancel always works.Trial endings, upgrades and win-backTrial endings, in-app upgrades and asking again later.Free churn reportWho left and when, over your last 12 months of billing.ResultsEvery save in revenue, confirmed by billing.Brand and languagesLooks like your app. Emails from your own sending domain.

Straight from the product

What you see, and what your customers see.

AM

Alex Morgan

alex@example.comusr_4821Subscriber since Nov 25, 2024.

Active
Status
Active
Plan
Basic
$19 a month
Billing interval
Monthly
Subscribed
1 year 10 months
Since Nov 25, 2024
Paid so far
$1,048
Counted from Stripe since Nov 25, 2024
Last active
4 days ago
Sep 22, 2026
Usage trend
Down 38%
Change in reported usage
Billing or cancel page
Visited 6 days ago
Sep 20, 2026

Timeline · Newest first

LiveTest
  1. Invoice paid, $15.20Sep 21, 2026, 8:35 PM UTC
  2. Discount in billing: ConfirmedSep 19, 2026, 11:25 PM UTCBilling change through Stripe
  3. 20% off for 3 months: Accepted in the cancel windowSep 19, 2026, 11:23 PM UTC
  4. Clicked cancel: Offer selectedSep 19, 2026, 11:23 PM UTC20% off for 3 months. Selected from the eligible offers.
  5. Plan change in billing: ConfirmedSep 7, 2026, 8:35 PM UTCBilling change through Stripe
  6. Switch to Basic: Accepted in the cancel windowSep 7, 2026, 8:33 PM UTC
  7. Clicked cancel: Offer selectedSep 7, 2026, 8:33 PM UTCSwitch to Basic. Selected from the eligible offers.
7 records in liveAll their decisions
A customer page: facts, never a scorePaid so far is counted from Stripe. The timeline shows each offer and the billing event that confirmed it.
A Talk to us screen in Tenure's cancel window: ask the team for help before you go and they reply by email, an optional email field, a line saying the request does not change the subscription, and two equal buttons: Contact the team and Cancel my subscription.
Talk to us: a person, not a discountAsking for help never changes the subscription, and Cancel my subscription is the same size.
Tenure's cancel window in a test app's green brand colour, offering a switch to the Standard plan at $15 a month instead of $25 when the current billing period ends, with Change plan and Cancel my subscription buttons of equal size and a line saying cancelling keeps access until November 4, 2026.
Switch at renewal, in your app's lookNothing changes until the period ends, and Cancel my subscription is the same size.
Tenure's final cancel step: the Premium plan at $25 a month, a timeline from today to November 4, 2026 when access ends and then no further charges, what the customer still has (20 days left in this billing period, 1,200 episodes watched, 14 titles on your watchlist, 3 profiles), what they will no longer have after November 4, 2026 (Ad-free viewing, Downloads to watch offline, 2 screens at once), and equal Cancel my subscription and Keep my subscription buttons.
The last step: what they keep, and loseThe counts under “What you still have” are chosen by the founder.

See the plan Tenure would draft for your app.

Your cancel flow, offers and emails, drafted from your site and billing.

Drafting your plan starts with a free account, then you connect billing.

Free during early accessStripe, Chargebee or your own billingQuestions first? Talk to us