Payment recovery
The quietest churn is a card that failed at 3am.
Nobody chooses this kind of churn, and it never clicks a cancel button, so a cancel-flow widget never sees it. Tenure treats a failed payment as a retention moment with its own flow, its own offers and the same measurement as everything else.
Day 0
Payment fails
Your provider gives up here
Day 1
Retry, plus an email
Timing you set, not the default
Day 3
Retry with a bank check
When the bank asks for one
Day 5
A recovery offer
A credit or a downgrade, within budget
Day 9
Final attempt
Then the subscription closes cleanly
Every step stops the instant the payment clears, and the whole run is measured the same way as the cancel flow.
A failed payment, worked over nine days.
Chasing a failed payment is a flow, not a cron job
Retry schedules, emails and escalation, all editable and all measured.
- Retry timing you control, rather than your billing provider's default
- Email sequences that stop the moment the payment succeeds
- Card authentication handled when the bank asks for it
- Suppression rules, so nobody gets chased twice for the same invoice
Offers, when chasing is not working
Sometimes the payment is failing because the price stopped making sense.
- A recovery incentive applied as a credit or a coupon, within budget
- A downgrade, when the plan is the problem and the card is not
- Everything measured the same way as the cancel flow
- The undo window applies here too
One place it all reports
Recovered revenue sits beside saved revenue, on the same P&L.
- Recovery reporting with its own lift measurement
- Attempt-level detail when you need to see what happened to one invoice
- Exports that match the rest of the reporting, column for column
- Alerts when a recovery rate moves
The rest of it
Everything reports to the same place.
Setup from your app
AI reads your site and billing, then writes the flow.
Cancel widget
The save flow that runs where people actually cancel.
AI agent access
Give a support agent the offer, and the limits it may not cross.
Offer reporting
Which discounts are worth what they cost you.
Win-back
The ones already gone, and when it is worth asking again.
Stop losing subscriptions to expired cards.
Recovery runs on the same rules and the same reporting as the cancel flow.